We are committed to selling high-quality products we hope you’ll enjoy using but we also know that, for one reason or another, there may be a time when you need to exchange or return something you have bought. Please make sure that you check your items carefully before they are used. We also recommend that you keep your invoice as you might need it as proof of purchase in the event of any after-sales queries
If I change my mind…
Within 30 days
•Most items we sell are covered by our 30-day money-back guarantee, so just return them to us unused, in their original undamaged packaging (garment and footwear labels must remain attached) in a saleable condition, with your receipt and for a refund.
You will be responsible for the cost of returning goods for exchange or refund, if a replacement or exchange is required we will dispatch the replacement or exchange goods free of charge
•Our 30-day money-back guarantee does not affect your statutory rights.
If there’s a fault with the product…
We have made it easier!
•If you send it back to us within 30 days, with your proof of purchase, well give you a replacement or a full refund including the p&p
•This does not affect your statutory rights.
Please use a recorded method of carriage to return the goods to us as we cannot be held responsible for items lost or delayed in the post.
Distance Selling Regulations
If you have ordered by telephone, internet under the Distance Selling Regulations, you have a statutory right to cancel your order and receive a full refund.
To cancel, you can email us or call on 08455489100 within seven working days (not including Saturdays, Sundays or public holidays) commencing the day after the day of delivery of your item(s), quoting your order number. You must take reasonable care of the item(s).
Item(s) must be returned to The Badminton Company at your cost
If you have an order query, please email us or call us on 08455489100.